Mumbai, Oct 12 (PTI) South Korean firm Mirae Asset’s m.Stock discount brokerage app faced a three-hour outage, impacting investors during market hours on Wednesday .
A company official says there was a technical glitch that caused the downtime, but it was fixed well before market hours closed, which helped reduce the inconvenience for the customers.
In a tweet at 2:15 p.m. that afternoon, m.stock said the issues had been resolved and regretted the inconvenience caused to customers.
A major issue was with the mobile app and customers could intermittently access the service from the web during downtime, the official said.
The company has more than 50,000 paid accounts, according to the manager.
Responding to chatter on social media about customer service not responding during downtime, the manager said all calls had been answered.
In April this year, Mirae launched the app with plans that included no brokerage after paying a one-time fee of Rs 999.
Meanwhile, the company announced on Wednesday that it had successfully facilitated 1.25 crore deals with revenue of over Rs 20,000 crore within six months of launch. PTI AA BAL BAL