Over half of accessibility complaints pending resolution with states: Newsdrum

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New Delhi, Sep 18 (PTI) More than half of complaints about accessibility issues in buildings and public transport received from disabled and elderly people on the Sugamya Bharat app are pending resolution with states and union territories.

Responding to an RTI query filed by PTI, the Department of Persons with Disabilities said that according to the status report of the Sugamya Bharat app, 1,009 complaints were received through the app, of which 348 were handled at the level of the app. project management unit (PMU) after examination and 661 were forwarded to the authorities concerned.

Of the 661 complaints forwarded, 152 were reportedly handled through the Sugamya Bharat app portal and 509 complaints are pending resolution with relevant authorities in states and union territories, he said.

Asked about the reason for the complaints still pending, the Department of Disability Affairs in a response from RTI said that complaints received through the Sugamya Bharat app are directly escalated to the relevant authorities in the states and union territories. with requests to take appropriate measures to make the premises accessible.

“There are no specific reasons for non-redress of grievances available,” the department said.

However, sources at the ministry said there are practical logistical issues associated with resolving some complaints, which is the main reason for the backlog with states.

Among the states and union territories, Gujarat received the highest number of complaints on the app with 406, of which 311 are pending resolution. Delhi received the second highest number of complaints on the app at 128 and out of those 60 are pending.

No less than 55 complaints have been received on Uttar Pradesh’s Sugamya Bharat app and 23 are pending resolution.

A total of 44 complaints have been received from Maharashtra and only two are pending while 38 complaints have been received from Bihar and six are pending resolution.

Sugamya Bharat app is a crowdsourced mobile app launched in March last year. It aims to raise awareness and improve accessibility in the three pillars of the Accessible India campaign – built environment, transport sector and ICT ecosystem. PTI UZM NSD NSD


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